Support

Email support@motionvisionfx.com. We aim to reply within two working days.

The fastest way to get help

1. In Premiere, open the Glide panel and click Support (top right).
2. Press Copy report.
3. Paste it into your email and describe what you did and what you expected.

The report contains your Premiere and Windows versions, the selected clip's size and values, and a list of what the panel did just before the problem, with a reference such as E-1A2B for any error. You can tick Hide project, sequence and clip names first. Nothing is sent unless you send it.

Common problems

The panel is not in the Window menu

Close Premiere completely, make sure the installer finished, and start it again. Look under Window > Extensions.

A message says Premiere is running an older script

After an update, quit Premiere completely and reopen it. Closing the panel is not enough.

"This code is already active on another PC"

Open Support > Deactivate this PC on the old computer, then enter the code again. If you cannot, email us with your purchase email.

"Glide needs to check your licence online"

Connect to the internet and press Activate. Glide works offline for up to 14 days after the last successful check.

Nothing happens when I click a preset

Select a clip on the timeline first, and make sure a sequence is open. The Support screen's checks show what is missing.

Business details

Motion Vision, India. Contact: support@motionvisionfx.com.